Shipping policy

SHIPPING POLICY

Thank you for shopping with Pets Vs Parents Co.! We work hard to get your order headed your way as quickly as possible.

ORDER PROCESSING

Orders may require processing before shipment. Once your order has shipped, you’ll receive a confirmation email with tracking information when available.

SHIPPING TIMES

Estimated shipping times are displayed during checkout. Most orders are expected to arrive within approximately 5–11 business days after shipment.

Please note that shipping estimates are not guaranteed. Carrier delays, holidays, weather, customs, and other circumstances outside our control may occasionally affect delivery times.

SHIPPING COSTS

Shipping charges are calculated and displayed at checkout before you complete your purchase.

TRACKING

When tracking information is available, it will be sent to the email address provided with your order. Please allow time for tracking information to update after your order has shipped.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your shipping information, please contact us as soon as possible at support@petsvsparentsco.com. We cannot guarantee that an address can be changed once an order has entered fulfillment.

LOST, DELAYED, OR DAMAGED ORDERS

If your order appears to be significantly delayed, lost in transit, or arrives damaged, contact us at support@petsvsparentsco.com with your order number and we’ll help determine the appropriate next steps.

QUESTIONS

Questions about your order or shipping can be sent to:

Pets Vs Parents Co.
support@petsvsparentsco.com