Refund policy

Returns & Refunds

We want you and your pet to be happy with your order. If there is an issue with your purchase, please contact Pets Vs Parents Co. within 30 days of delivery.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos or video showing the issue. Once reviewed, we may offer a replacement or refund at no additional cost to you.

Returns

Please contact us before returning any product. Returns sent without prior authorization may not be accepted. If a return is approved, we will provide return instructions and the appropriate return address. Do not return products to the address shown on the original shipping package unless specifically instructed to do so.

To be eligible for a standard return, the item must be unused, in its original condition, and in its original packaging. Because our products are intended for use around pets, items that have been used, contaminated with pet hair, damaged after delivery, or otherwise cannot be resold may not be eligible for return.

Change-of-mind returns

Unless the product arrived damaged, defective, or incorrect, customers are responsible for approved return shipping costs. Original shipping charges are non-refundable.

Refunds

If your refund is approved, it will be issued to your original payment method. Please allow your bank or payment provider additional time to process and post the refund.

Order cancellations

We process orders quickly. If you need to cancel or change an order, contact us as soon as possible. Once an order has entered fulfillment or shipped, we may be unable to cancel or modify it.

Contact us

For return or refund request, please contact us through the contact information provided on our website and include your order number.